Senior Director of Implementations

Integra’s Payer Relations team is responsible for the ongoing success of the Company’s Payer client portfolio, ensuring relationship management and cultivation in the pursuit of patient service excellence.  The team is focused on client experience, collaborates cross-functionally, and is a key component of corporate development and success.  Our clients are comprised of leading regional and national Health Plans, as well as other Payers such as TPAs, self-insured and employer groups.

The Senior Director of Implementations is a key leadership role within Integra’s Payer Relations team.  This role will be expected to manage and scale the implementation and delivery of Integra’s solutions for our Payer clients. As Senior Director of Implementations, you will lead internal and client teams to prepare new clients for go-live and facilitate large projects, expansions and process improvement with established clients. This role will involve implementation strategy and methodology development, client relationship management, capacity planning, people management and cross-functional project management. The primary responsibilities include on-boarding new Payer clients and positioning them for long-term success, working with internal and external partners to operationalize Payer contracts and projects, continuously improving our implementation strategy and processes, working with our Business Development and Account Management teams to enable successful project transitions, and ensuring that our implementations are efficient, effective, on target, and create a positive first impression of Integra with our new clients.

This individual will understand and anticipate the priorities and concerns of both internal and external client teams across all business and operational areas. In addition to being a strategic thinker and growth-oriented, s/he will have strong relationship management skills, a problem-solving mindset, an intrinsic drive to understand our end users, and mastery of the operational details.

The Senior Director of Implementations will report to the SVP of Payer Relations & Business Development.

Salary: $160,000.00/Annually

JOB RESPONSIBILITIES:

Implementation Strategy, Process and Client On-boarding:

• Define and refine strategy and processes to support multiple, concurrent client implementations, of varying size and complexity, across Integra’s cross-functional teams.
• Own the implementation playbook and methodology, including how we managed the end-to-end process, from pre-contracting, kickoff, ongoing implementation, and through to business-as-usual handoff, as well driving continuous improvement in the design and delivery of future implementations.
• Oversee all aspects of client on-boarding, including alignment on strategic vision and contract scope, detailed requirements gathering and project plan design, implementation management, documentation, and handoff to Payer Relations, Network Management and Operations team, so that Integra is positioned to successfully implement the client, and achieve key measures of partnership success.
• Work with both client and Integra senior leadership to establish and define project scope and requirements for the purpose of architecting a comprehensive and thoughtful project plan.
• Proactively identify, analyze, document, document, and mitigate any risks or issues that surface during implementation.
• Develop and maintain strong relationships with senior client stakeholders to deliver contractual obligations, increase client engagement and value creation, and ensure implementation success.
• Provide ongoing and post-implementation communication to facilitate client transition to Integra’s Account Management and Operations teams.

Stakeholder Relationship Management and Coordination:

• Manage the tracking and analysis of multiple projects, their key performance indicators, tasks, and milestones, while also driving both internal and external teams to remediate any issues, risks, or challenges that arise through collaborative solutioning that ensure projects stay on track.
• Facilitate process and performance improvement initiatives both internally and externally.
• Manage and lead cross functional teams on resource planning, availability, and allocation according to the project pipeline.
• Help define clear project goals and create an environment of cross-functional accountability with both internal and client stakeholders that drives the successful implementation of projects you and your team are leading.
• Develop, manage, and lead a best-in-class implementation team.
• Own team capacity planning and staffing assignments.
• Report out on team and project performance to Integra’s Leadership team.

What will you learn in the first 6 months?

• In your first 6 months you will learn about and establish relationships with your team, all Operational and client-facing departments and functions within Integra, get to know new clients that are actively being on-boarded, and collaborate daily in order to best support the needs of the projects you and your team are leading.

What will you achieve in the first 12 months?

• Within your first 12 months working at Integra, you will have become a trusted partner and liaison for your clients and internal stakeholders.  You will be viewed as the driver, expert, and owner of all client-related projects moving through the organization.  You will also build a high-performing team and evolve the implementation function and capability at Integra.

EDUCATION:  Bachelors degree or equivalent experience; Masters degree preferred

EXPERIENCE:

• Clear understanding of health insurance, healthcare delivery, and managed care organizations.
• Strong client management relationship skills with a demonstrated ability to deliver complex projects involving multiple stakeholders at different levels of an organization.
• Experience with latest implementation and project management methodologies, tools, and efficiencies.
• Natural leader with strong relationship building skills to partner and build relationships with clients, as well as leading cross-functional teams.
• Understanding of the strategic implications of internal and external implementation decisions, and how to help navigate teams toward collaboratively generated solutions.
• Demonstrated ability to successfully manage both external and internal relationships and influence without authority.
• Ability to develop and lead a team and develop enhanced process and governance oversight of projects.
• Drive implementation process optimization in continued support of operational excellence.
• Have the capability to think strategically and collaboratively drive executional excellence.
• Oversee and ensure successful delivery of implementation projects.
• Prepare and manage reports for both internal and external use.
• Serve as a thought leader to achieve and improve overall client satisfaction with the implementation process.
• 5+ years of project, implementation, and DMEPOS management experience, and 10+ years of cross-functional business experience.
• Ability to lead projects and lead team of implementation managers as well.
• Work independently while maintaining a team focus.
• Display strong leadership qualities, decision making abilities, and strong business judgment.
• Exceptional interpersonal, written, verbal, and presentation skills.
• Proficiency with MS Excel, MS Word, PowerPoint, Smartsheet or a similar project management system
• Model company values through daily interactions with team members, clients, and internal stakeholders.
• Some minimal travel may be required.

Benefits Offered

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Company-paid short term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities

Our Story

Founded in 2005, Integra Partners is a leading network management company specializing in Orthotics, Prosthetics, and Durable Medical Equipment. We are reimagining access to in-home healthcare to improve the quality of life for the communities we serve.

With locations in New York City, Michigan, and a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.

Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.