Integra Partners

Service Operations Business Analyst

Escalations - Remote - Full Time

We are, by our DNA and nature of our leadership, an analytically minded organization and look to add a highly skilled analytical team member to help us turbocharge our analytical capabilities and thinking.  The Business Analyst role will report to the Service Operations Director to support the overall development and growth of the Customer Service, Provider Claims & Appeals and Escalations departments, playing a key role in our growth and driving our scalability. This role will provide validation and delivery of algorithms, statistical analysis and reporting tools all focused on improving current business processes.  The role will help drive projects and bring value through operations, including strategic operations analysis, identifying performance trends, interpreting data, and working cross-functionally with other departments.  Additionally, the role will be a key driver in identifying opportunities for improving the provider and payer experience through Service Operations Analytics.  The successful candidate will support the Senior Director of Service Operations & Managers in building a successful streamlined data organization including playing a key stakeholder role in development of enterprise-wide data warehouse and data extraction and visualization software.  The person occupying this position will have an exceptionally broad view of every aspect of Integra’s business and help drive the insights that allow leadership to make informed, thoughtful business decisions.

Salary: $75,000/annually

                                   JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES

The Service Operations Business Analyst’s responsibilities include but are not limited to:

  • Actively seeks out and supports collaborative thinking and problem-solving with others in the organization.
  • A dynamic team member who regularly brings and seeks new ideas, insights and knowledge, and drives the organization to implement new programs and solutions.
  • Problem solver with an analytical mindset and excellent organizational skills with an eye for detail.
  • Creative and conceptual thinker who can play a critical role in business planning while working with senior leader team to develop plans and influence long-term business strategy.
  • Comfortable working in a fast moving, entrepreneurial environment combined with an ability to roll up their sleeves and comfortably operate with limited administrative support.
  • Experience with the hypothesis-driven approach; equally able to think top down as well as bottom up.
  • Fantastic anticipation of questions operational leaders will ask when presented with analyses and insights.  A player will answer these questions in advance of being asked, accelerating abilities to make decisions.
  • Intensive focus on scalability of the function and the business.
  • Desire to optimize day-to-day operations and drive efficiency. 
  • Detailed knowledge of health care industry, particularly within the DMEPOS space (or a strong desire to learn)
  • Provide analytical support for business in the following areas: operations analysis, claims & appeal analysis, payer analytics and reporting.
  • Identify processing gaps through evaluation of real-time data and provide awareness across Service Operations teams.
  • Partner with key stakeholders to translate data into analyses and insights that leaders can use to make business decisions.
  • Review data to determine operational impacts and needed actions based on elevated issues, trends, and areas of growth and improvement opportunities.
  • Extract, model, and reconcile large amounts of data across multiple system platforms and sources.
  • Capture, process, analyze, and share data that has been pulled from multiple platforms.
  • Perform data extraction, aggregation, and quality checks from multiple sources and tables in support of trend identification and root cause analysis.
  • Familiarity with data extraction and visualization tools, Tableau, Customer Relationship Management, Phone System, Claims & Appeal, and/or other data warehouse analytical tools.

What will you learn in the first 6 months?

  • In the first six months you will learn the function of the Service Operations Teams within the organization and be fully integrated in your position, company, and team.
  • Build effective and strategic relationships with your team and inter-departmentally to support internal departments and clients.
  • You will have a full and complete understanding of the department's key performance indicators and effectively utilize the reports. 
  • You will understand your role and responsibilities to foster excellence in department(s) performance.
  • You will understand team goals and monitor progress, as you build relationships with your team to encourage and understand their needs and abilities.
  • During this time, you will set measurable goals for personal development and growth.

What will you achieve in the first 12 months?

  • You will identify opportunities to improve team effectiveness and implement.
  • You will improve responsiveness and resolution time frames for all service operations teams.
  • You will fully understand all aspects of the position. 

EDUCATION:  Bachelor’s degree in math, statistics, data science, computer science, Business Administration or health-related field, with 1 or more years of relevant experience or 5 years relevant experience in in lieu of degree. 

EXPERIENCE:

  • 1-year of experience across one or more of the following disciplines: analytics, data warehousing, software engineering
  • Experience in Healthcare domain is highly preferred.
  • Solid understand of and demonstrated experience in using project management tools such as PowerPoint, Excel, Vision/Miro, Power BI, Tableau
  • Strong analytical background in statistics and mathematical optimization, forecasting and simulation.
  • Ability to interact with business leadership and make dynamic presentations.
  • Energetic, motivated with a strong work ethic, eager to take on challenging tasks.
  • Excellent communication skills including experience speaking to both technical and non-technical audiences; ability to bring actionable insights through effective communication.
  • Demonstrated passion for developing and overseeing strategic solution execution.
  • Demonstrated experience identifying solutions using standard analysis techniques such as business process and information modeling, root cause analysis, etc.
  • Refined project management skills and ability to manage multiple projects involving diverse stakeholders across leadership levels.
  • Ability to independently and quickly ramp up on new business and technical concepts.
  • Excellent data presentation skills

Benefits Offered

  • Competitive compensation and annual bonus program
  • 401(k) retirement program with company match
  • Company-paid life insurance
  • Company-paid short term disability coverage (location restrictions may apply)
  • Medical, Vision, and Dental benefits
  • Paid Time Off (PTO)
  • Paid Parental Leave
  • Sick Time
  • Paid company holidays and floating holidays
  • Quarterly company-sponsored events
  • Health and wellness programs
  • Career development opportunities

Remote Opportunities

We are actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Vermont, and Washington.

Our Story

Founded in 2005, Integra Partners is a leading network management company specializing in Orthotics, Prosthetics, and Durable Medical Equipment. We are reimagining access to in-home healthcare to improve the quality of life for the communities we serve.

With locations in New York City and Michigan, plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.

Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.

Apply: Service Operations Business Analyst
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What’s your citizenship / employment eligibility?*
What’s your highest level of education completed?*
Desired salary*
If you were offered employment, will you require visa or any other type of work sponsorship now or at any time in the future?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*