Senior Account Manager - Payer Relations

Remote
Full Time
Payer Relations
Experienced

As a Senior Account Manager for Payer Relations, you are a highly motivated individual driven by providing best-in-class client experience for your customers. You are an experienced business professional with account management acumen and strong decision making, analytical, and organizational skills. You relish operating in a complex, client-facing environment, and value working cross-functionally to deliver innovative client-focused solutions.

Reporting to the Senior Director of Payer Relations, the Senior Account Manager will play a key role in delivering an industry-leading customer experience to our key health plan clients, while supporting business growth and enhancing network management efficiencies. The Senior Account Manager oversees strategic client relationships, representing the Voice of the Client as the liaison for all customer needs, working alongside the Company’s senior leaders to develop and implement winning strategies for success.

SALARY: $85,000/annually 

JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES
 

The Senior Account Manager, Payer Relations’ responsibilities include but are not limited to:

  • Successfully develop and manage strategic relationships with health plan executives for a portfolio of 2-4 multi-million dollar accounts
  • Cultivate client relationships through a collaborative and consultative account management approach, serving as a subject matter expert in DMEPOS and Integra’s offerings
  • Work closely with Analytics to conduct data analysis to identify opportunities for savings initiatives and program strategies
  • Work closely with Operations leadership to identify and support business process optimization for continued operational excellence
  • Cross-functionally lead client-focused project initiatives (Data, Pricing, Customer Service, Claims, and IT)
  • Own the proactive management, performance, and retention of each of your accounts
  • Manage and oversee client business reviews with client leadership on a mutually agreed-upon operating cadence (quarterly, bi-annually, annually)
  • Hold regular client touchpoint meetings to discuss and resolve operational issues
  • Oversee and ensure flawless delivery of Service Level/Performance Guarantees
  • Manage a team of Account Specialists to ensure timely resolution of escalations
  • Prepare utilization and financial reports for both internal and external use
  • Serve as a thought leader by identifying and highlighting market trends that may impact client strategies
  • Excellent communication and presentation skills with the ability to effectively collaborate with senior level executives
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Ability to operate with autonomy, but the sensibility to value and leverage the skills and knowledge of your team and internal partners
  • Serve as senior mentor providing insights and best practices to members of the Payer Relations team

What will you learn in the first 6 months?

In your first 6 months you will learn about the nuances of DMEPOS Benefit Management along with Integra’s systems and operational processes, establish relationships with your clients and Integra colleagues, and collaborate daily with stakeholders to best support the healthcare needs of health plan members.

What will you achieve in 12 months?

Within your first 12 months working at Integra, you will have become a trusted partner and liaison for your clients, advocating for their members’ needs while managing a multi-million-dollar account portfolio.

EDUCATION: Bachelor’s degree or equivalent experience

EXPERIENCE:

  • Minimum 5+ years of account management experience in healthcare, preferably health plan or BPO experience
  • Experience with government sponsored managed care programs preferred
  • Excellent interpersonal and communication (written and oral) skills
  • Self-starter with the ability to work independently in a remote environment
  • Demonstrated PowerPoint and presentation proficiency
  • Strong familiarity with Excel and data analysis
  • Experience with Salesforce or a similar CRM
  • Potential for occasional travel

Benefits Offered

  • Competitive compensation and annual bonus program
  • 401(k) retirement program with company match
  • Company-paid life insurance
  • Company-paid short term disability coverage (location restrictions may apply)
  • Medical, Vision, and Dental benefits
  • Paid Time Off (PTO)
  • Paid Parental Leave
  • Sick Time
  • Paid company holidays and floating holidays
  • Quarterly company-sponsored events
  • Health and wellness programs
  • Career development opportunities

Remote Opportunities

We are actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Vermont, and Washington.

Our Story

Founded in 2005, Integra Partners is a leading national durable medical equipment, prosthetic, and orthotic supplies (DMEPOS) network administrator. Our mission is to improve the quality of life for the communities we serve by reimagining access to in-home healthcare. We connect Payers, Providers, and Members through innovative technology and streamlined workflows affording Members access to top local Providers and culturally competent care. By focusing on transparency, accountability, and adaptability, we help deliver better health outcomes and more efficient management of complex healthcare benefits. Integra Partners is a wholly owned subsidiary of Point32Health.

With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.

Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*