Reengineering Program Director

Remote
Full Time
Service Excellence
Senior Manager/Supervisor
The Reengineering Program Director drives complex, cross-functional initiatives that improve operational performance, financial outcomes, scalability, and customer experience. The role leads to work from opportunity assessment and business-case development through implementation, adoption, and benefit realization, while providing data-driven recommendations to senior stakeholders.

The Reengineering Program Director leads through influence and cross-functional coordination rather than direct people management. Responsibilities include, but are not limited to:

JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES

Lead Re-engineering Initiatives
  • Own the enterprise reengineering roadmap and lead prioritized initiatives from opportunity assessment through implementation, adoption, and value realization.
  • Coordinate cross-functional teams across Operations, IT, Finance, Product, Clinical, and other functions, leading through influence rather than direct authority.
  • Define scope, milestones, dependencies, decision rights, accountable business owners, and success measures for each initiative.
  • Manage initiative budgets, resource requirements, delivery performance, risks, and issue escalation against agreed scope, timeline, and quality standards.
  • Establish governance, executive reporting, and decision forums to maintain alignment and accountability.
Business Case, ROI & Value Realization
  • Develop business cases, ROI/TCO models, and financial justifications based on documented baselines and transparent assumptions.
  • Align initiatives to measurable outcomes, including hard-dollar savings, cost avoidance, growth, quality, efficiency, and customer experience.
  • Partner with Finance and business owners to validate committed benefits, track realized results, and address performance gaps.
  • Conduct post-implementation reviews and transition sustained benefit tracking to accountable operational owners.
Operational & Process Transformation
  • Assess current-state operations, performance baselines, pain points, cost drivers, and improvement opportunities.
  • Lead process redesign, operating-model changes, and workflow optimization with accountable business and technology partners.
  • Design scalable solutions that improve efficiency, throughput, quality, cost structure, and customer experience.
  • Define implementation requirements and transition completed initiatives to operational owners with clear controls and performance measures.
Technology & Vendor Strategy
  • Partner with IT and business teams to evaluate and implement technology-enabled solutions.
  • Lead vendor evaluations, RFIs/RFPs, due diligence, implementation oversight, and performance assessments; support contracting in partnership with Legal and Procurement.
  • Develop TCO models, cost-benefit analyses, and risk assessments to support recommendations and investment decisions.
Leadership & Strategic Advisory
  • Provide data-driven advice to executive stakeholders on operational performance, cost optimization, scalability, and growth.
  • Translate complex challenges into clear options, recommendations, decisions, and actionable transformation roadmaps.
  • Present progress, risks, tradeoffs, and decision requests to senior leaders and governance forums.
  • Build alignment across stakeholders while respecting functional ownership and escalation paths.
Change Management
  • Develop change strategies, stakeholder plans, communications, training, and reinforcement activities appropriate to each initiative.
  • Identify and mitigate adoption risks, resistance, and organizational barriers.
  • Define and track adoption measures, confirm readiness, and transition ongoing ownership to business leaders.
Perform other duties as assigned

First 6 Months: Key Priorities
  • Build a working understanding of Integra’s operating model, strategic priorities, performance drivers, and governance.
  • Assess core workflows, current performance, pain points, cost drivers, and improvement opportunities across key functions.
  • Establish relationships with business, technology, Finance, Product, and Clinical stakeholders and clarify decision rights.
  • Evaluate the existing technology and vendor landscape, reporting, active initiatives, and delivery risks.
  • Develop an initial prioritized reengineering roadmap with defined owners, baselines, success measures, and recommended next steps.
First 12 Months: Expected Outcomes
  • Launch and govern a prioritized enterprise reengineering roadmap aligned to strategic and financial objectives.
  • Advance high-impact initiatives from assessment through implementation with clear ownership, milestones, dependencies, and risk controls.
  • Deliver decision-ready business cases, ROI/TCO models, and executive recommendations supported by validated baselines and assumptions.
  • Establish consistent governance, reporting, benefit tracking, and escalation practices.
  • Achieve measurable improvements in cost, efficiency, quality, scalability, and customer experience.
  • Complete post-implementation reviews and transition sustained adoption and performance ownership to business leaders.
EDUCATION:
  • Required: Bachelor’s degree in business, healthcare administration, operations, technology, or a related field, or equivalent relevant experience.
  • Preferred: MBA or other relevant advanced degree.
  • Preferred: PMP, Lean Six Sigma, change management, or comparable professional certification.
  • Preferred: Healthcare consulting experience.
EXPERIENCE:
  • 10+ years of progressive experience in healthcare operations, consulting, transformation, program leadership, or related fields.
  • Demonstrated success leading complex, cross-functional transformation initiatives through influence and without direct authority.
  • Experience in operations-intensive environments, such as healthcare services, revenue cycle management, utilization management, contact centers, or comparable service operations.
  • Experience developing business cases, financial models, executive recommendations, and measurable benefit-realization plans.
  • Experience with technology-enabled transformation, vendor evaluation, implementation oversight, and operational handoff.
CORE CAPABILITIES:
  • Program and portfolio management, including scope, dependencies, risks, decisions, resources, and governance.
  • Strategic problem-solving, process improvement, and operating-model redesign.
  • Financial acumen, including ROI, TCO, business-case development, and benefit validation.
  • Executive communication, facilitation, and stakeholder influence without direct authority.
  • Data-driven decision-making, performance measurement, and post-implementation evaluation.
  • Change leadership, organizational adoption, and sustained operational transition.
  • Technology and vendor strategy, including sourcing, evaluation, implementation, and performance oversight.
SALARY: $150,000/Annually

 

Benefits Offered

  • Competitive compensation and annual bonus program
  • 401(k) retirement program with company match
  • Company-paid life insurance
  • Company-paid short term disability coverage (location restrictions may apply)
  • Medical, Vision, and Dental benefits
  • Paid Time Off (PTO)
  • Paid Parental Leave
  • Sick Time
  • Paid company holidays and floating holidays
  • Quarterly company-sponsored events
  • Health and wellness programs
  • Career development opportunities

Remote Opportunities

We are actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, Nevada, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington.

Our Story

Founded in 2005, Integra Partners is a leading national durable medical equipment, prosthetic, and orthotic supplies (DMEPOS) network administrator. Our mission is to improve the quality of life for the communities we serve by reimagining access to in-home healthcare. We connect Payers, Providers, and Members through innovative technology and streamlined workflows affording Members access to top local Providers and culturally competent care. By focusing on transparency, accountability, and adaptability, we help deliver better health outcomes and more efficient management of complex healthcare benefits.

With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.

Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.

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